Live Chat Management
Answer customer questions in real-time
Do it live!
Convert more visitors into leads and customers
- Chat online with customers and website visitors in real time.
- No need for a special chat server, everything is done through your website.
- Provide your visitors with information in a fast and simple way - direct chat with customers on your website has never been easier!
Select your audience
Provide direct chat to a specified target
Filter your audience by country and provide better customer service by engaging with your customers and website visitors using the right language and tone.
Accessible from anywhere
Chat from within any module
Keep conversation with your customers in the system to allow multitasking when looking for important information in the back end. Access all information the same time the conversation window is open so you can give accurate and precise answers.
Improve your level of service
Make sure to keep customers satisfied
Gather customer feedback to improve the quality of your service with a simple rating tool for live chat sessions. Customers simply have to rate the conversation after their questions have been answered.
Answer more quickly with templates
Use pre-written answers to be faster
Spend less time on frequent questions by using canned responses. Customize answers and add as many shortcuts as you like.